Warranty:
We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.
Shipping:
We strive to process all orders within 1-3 business days. Once it has shipped, the average delivery time is 5-12 business days.
For orders that involve personalization (letters, symbols, etc...), dispatch takes a bit longer as these items are made to order.
When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.
Changes After Ordering:
Did you write the wrong address or made a mistake during the customization process? We can change it, but only if your order has not been shipped out yet.